Key Details
- Order Cut-Off Time: 4:00 PM AEST
- Processing Time: 1-2 business days (Monday–Friday)
- Shipping Time: 3-4 business days (Monday–Friday)
- Free Delivery: Available on all orders within Australia
Shipping Process
Once your order is placed, you will receive a confirmation email to notify you that processing has started. Orders are generally handled within 1-2 business days (Monday–Friday). After dispatch, a separate email with tracking details will be sent.
Delivery is estimated to take 3-4 business days (Monday–Friday).
We offer free shipping for all orders delivered within Australia.
Potential Delays
If the maximum time for order processing and shipping has passed and your order still hasn't arrived, don't panic.
We kindly ask you to allow an additional 3 working days (Monday - Friday) before reaching out. If your order hasn’t arrived by then, please contact us at info@flindersgrace.com, and we’ll investigate the issue.
Cancellations
To cancel an order, please contact us at info@flindersgrace.com as soon as possible. Once processing has begun, cancellations are no longer possible.
Damaged or Incorrect Items
If your order arrives damaged or includes the wrong item, we sincerely apologize. Please send clear photos of the issue to info@flindersgrace.com, and we will assess the case and work toward a suitable resolution.
If you have any questions or concerns, we'll be more than happy to assist! Just let us know using some of the contact info below.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST
Email: info@flindersgrace.com
Phone Number: +61485978728
Contact Form: Click Here
Business Information
Flinders Grace is operated by AMPJ Commerce, a company registered in the Netherlands.
Company Number: 94140243
D-U-N-S Number: 965556734
VAT Number: NL866651007B01
Address:
Binnendijk 205
Lelystad, Flevoland 8244AE