We aim to ensure your complete satisfaction with every purchase you make. However, if you're not fully happy with your order, here’s a clear explanation of how our return, refund, and exchange procedures work.
Important Information
- Return Period: 30 days from the date of delivery
- Restocking Fee: No restocking fees
- Refund Processing Time: Within 7 days after the return is approved
- Return Shipping Costs: The customer is responsible for return shipping costs
This policy is subject to our Terms of Service.
Return Timeframe
You may return your items within 30 days of receiving your order.
To initiate a return, please contact us at info@flindersgrace.com.
Items must be:
- Unused and unworn
- In original packaging
- With all tags attached
Returns cannot be accepted after the 30-day return period has passed.
Refund Process
Once we receive and inspect your returned items, we will begin processing your refund.
Refunds are issued to the original payment method used at checkout.
Please allow up to 7 days for the refund to be completed.
We do not charge restocking fees.
Exchanges
If you want to exchange an item for a different size, colour, or style, simply contact us at info@flindersgrace.com.
We will guide you through the exchange process and provide the required instructions.
Order Cancellations
If you need to cancel an order, please email us immediately at info@flindersgrace.com.
We will try our best to assist.
However, once the order has been processed or shipped, cancellations may not be possible.
Damaged or Incorrect Items
If you receive a damaged item or an incorrect product, please contact us right away.
Email us at info@flindersgrace.com with:
- Your order number
- A clear photo of the issue
We will review the case and arrange a replacement or provide a suitable solution.
Steps for Returning an Item
-
Contact us first:
Email info@flindersgrace.com before sending anything back. Items returned without approval cannot be processed. -
Receive return instructions:
Once approved, we will send detailed instructions on how to return your item. -
Package items safely:
Ensure items are packed securely to prevent damage during transit. -
Return shipping responsibility:
The customer is responsible for covering return shipping costs.
Customer Services Hours:
Monday to Friday: 9:00 AM - 5:00 PM AEST
Email: info@flindersgrace.com
Phone Number: +61485978728
Contact Form: Click Here
Business Information
Flinders Grace is operated by AMPJ Commerce, a company registered in the Netherlands.
Company Number: 94140243
D-U-N-S Number: 965556734
VAT Number: NL866651007B01
Address:
Binnendijk 205
Lelystad, Flevoland 8244AE
